Extensya was established in 2008, focusing on Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) services. Today Extensya operates 4 call centers in Saudi Arabia, and Jordan, and can provide the services in 11 additional countries including India, the Philippines and countries in Europe and North America. Extensya serves clients from various countries within the Middle East region for whom Extensya provides various services that cover the Middle East, USA, Europe, and the Indian Sub-continent.
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\n","urlObject":{"path":["api","auth","login"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"5b84bfbf-579e-4a03-afd9-b4c515e5f931","name":"Login","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\r\n \"username\":\"username\",\r\n \"password\":\"password\"\r\n}"},"url":"{{url}}/api/auth/login"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"token_type\": \"Bearer\",\r\n \"expires_in\": 31622400,\r\n \"access_token\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiIxIiwianRpIjoiNjA1ZjljZDU1NzQyMzk4ZDJhNTQ5MmFiYWVjOGM4ZmNiNWM3MjEwMTNkNTg1N2YxNWQzNzQwYzg3ZmZiMGMxOWVkNjYxZjIyOTJiYjkyMmYiLCJpYXQiOjE2ODk2Nzc5NDUuMjY5NDY5LCJuYmYiOjE2ODk2Nzc5NDUuMjY5NDc3LCJleHAiOjE3MjEzMDAzNDUuMjUyOSwic3ViIjoiMSIsInNjb3BlcyI6WyIqIl19.tE8Qxk9XJs5jKD_Y0KBk_nLruxpZN_eLL3ejncFWKc_MFSUUqKQEiklUFgdBOz6UM1BJDferDebICEyEgV7NR0LzGH2aohs_qN9ccKNc8ed0Ff_fCYTWp7Zu0m0rLR3WFe7MtnqHVOf_Bklw5wyG_GLQqH6t6f5iELFQzlUvluEhAOTfkJ2clh2MvejH3_Gs4pyaTVIU0W0O-oKj8WnmJC5AjK-r8LnprE7kKKFmIrhNLYK5Wh75T5c24ke6ex6T4awO5oDHPwNsSEIx0-LUs-YKWrBubld3sv5bb4gwdkjWpe1YnvqOyWw2wxjnVDzMmOkQfdL94ot4i-O-J4YAWEs2grKl5zrRqxLSawZeBTqbiZiqFD7my3O2Ijl8Cda89VrNCldCJn85Tg_cp04GiF-a4mZE9FA2mCf90FEZc6xywETIEZM1mtyB71ytUcw2Ff_qnMy5ML1SfOHXtL88112MPuC-zXhseUV-J-f7AxNKpIied9Ocs2PJZSSJ8ZrvwUPL2wZxBMz0gwdwAvXdHqgBlDf4h4h28R5C9z9pkz5ANSmno-7HlHRbaJvnIIGVXaqswsPaMQwOsrumKToPpLbkRtrdhaRvzFYKko4rntDTKtT_ijL7MXnXb9BGb0-IA1b0rjuLh8TFdXjBurYJJrQcgief3riS3Y_rmmGAzQ8\",\r\n \"refresh_token\": \"def502003976035c008f3721771c591bae4beeb0c7d81f7b392ca2125f3b67f739bfbba2c5bc9c5298a12a131d2064e75623bb14a9a0e93dc7083eb10450a27b102b9beeccb62539b2f89ad1e9c4c14526c7eeca9b71064025f77b2f283f47257a3384598e5fc84f4dfcb19480f369944b0a5f5501936aea266978587ff63bac07e5dace152a13d6f16f5419b68a7bb74a735256c1ee830c70992facecd28a6b9a763cda4e9343b82fd4fc06beb1be9319bf0ff73f147b233c2b68f4c43d9d0917d673107bad584871ffa437bca7063f2ce94d3bc08e82685d7bce641408fdb7b39e1b93a5f8ff624388db9f702bfe3ce73f9ab7347cb3b12cb287f6f1c23a54e0039b7dc563faf9dca5b8f0e0f84a1cb930d882d3afcc90a26189fe3927a8a24c1d213018be3cb057815b77ae6a917ea150dd6ba6c1e3ffd945fa21823c70f4922eaee1db0d9588f12d1f9909a51048d34f01db5a9fa496e6709efe206fb53f915a9f19\"\r\n}"}],"_postman_id":"59e8999c-773a-4c76-9e3f-1c5427e0948c"},{"name":"Rerfresh Token","id":"a7f59874-90a8-4bd1-b3cc-db86e6be22da","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"RefreshTokenCode","value":"{{refresh_token}}","type":"default","description":"A long-lived token used to obtain a new access token once the current access token expires. Refresh tokens have a longer validity period and serve as a secure mechanism to refresh authentication without asking the user to provide their credentials again
\n"}],"body":{"mode":"raw","raw":""},"url":"{{url}}/api/auth/refresh-token","description":"This endpoint allows users to obtain a new access token by providing a valid refresh token. Access tokens have a limited lifespan, and when they expire, a refresh token can be used to generate a new access token without requiring the user to log in again
\n","urlObject":{"path":["api","auth","refresh-token"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"3e0e46ad-6c20-4c05-aba2-32fd430eeaa1","name":"Rerfresh Token","originalRequest":{"method":"POST","header":[{"key":"RefreshTokenCode","value":"{{refresh token}}","type":"default","description":"A long-lived token used to obtain a new access token once the current access token expires. Refresh tokens have a longer validity period and serve as a secure mechanism to refresh authentication without asking the user to provide their credentials again"}],"url":"{{url}}/api/auth/refresh-token"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"token_type\": \"Bearer\",\r\n \"expires_in\": 31622400,\r\n \"access_token\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiIxIiwianRpIjoiNDZkZTdiMDg2ZWY0YWNiZTIwY2JkMDVlNTNlZThiMWY0OGVkNzlhYTdkNTkyZmNlZGY1NjE0MmFiNjFiOGFhODRhOGE2ZGU4ZDc4NjgwYmQiLCJpYXQiOjE2ODk2NzgwODYuMjY2ODc4LCJuYmYiOjE2ODk2NzgwODYuMjY2ODgxLCJleHAiOjE3MjEzMDA0ODYuMjYwNTAxLCJzdWIiOiIxIiwic2NvcGVzIjpbIioiXX0.qCJQ0DkkfgkV-QwPYujFt3QAtjtSmFGYlBUUQ2hypg1CmjzzFccNmjHCF_KOPqTIRIOqhX2FKmN6MfPasIjT-Na45odsURqQQC6IoL1MjoVy-8Nv5u8jsSXyD9rDSoCzIH_LSHk5f-JQVCda_z2ow3GixoMWTlSrFXl36HnEJY9ArHTut3XMUQS4WPX6x3pWvK-UJHhYjFyIqy4VHep95DaRiQsXMDSWEFpd9hRqQZRkznU-DQcBRKJdcbzrSPhNLqKOyJWcuUJlKiHlZyspgRheeSkQAFKgHgeo8ieW8KyrQqRZWWO_hD1KwclRVKSeSbVKumKTYC5aOImwYrnB72oi_1xwj6zNYMF9qdh72rDCnQWb3jP1-Q7WrmhMjqQqLzvUUO14nYAQejR0ROsXhF7g-L6zVsJxKydo4A-YqI_f75vbzx9FIqcqz2X6jhsDZa8t5nOzpiGz10p2xukm39WDB1zHEOvmxNuxh7GrrwTRfDyOhoI5sO9Cq6ActZVaAL9lxRWRsZZvD6PXy1Q1Eo8CjgQ8NXwWdmaJ2adfAD91EK9EltLM_hPkzdzECE2WcMfEUc3z2webdKzPyU_iNashbLqVJLZO8RutXHjNh7MbsPWyotfapyiRqqjyjLh4MQ98azLlKseoARBXxf2ufJLmoZ4mTuNf-NRtw-6Blu8\",\r\n \"refresh_token\": \"def50200f9fcfbe671805a9ef5ca12cd21fb82bc3ed955d2867409c7787f191938573e7890e616e1ab2309bd1bfdda322e784ab26c91567cbc20e4ad74a02acd83b951199d7da97e9c8f344c9dd9df0a685ca66188914c1d5f21590c6ce22f28c57b5b1e76de2c4a49f5bdeb998d3eddff9d1416b17cf8a6f01fb23fe143e1f7d6d53a4750410b217cd6cbd56f23f039cdb1fe9c63788e0f08c63f5117b356bff4cec27734d4ed057b22856866e52347bf8c5b023bf86f89c7b951a0e115f5ba51b6bd75943a5f3b31105e7fb44eb420a5170620699c5d747234b3a8f29ffc9ca5521a9a99f0d17d835c368d1ae3e010b80858d04c95957b44c77935e39ef860de5e7ecb559d5d9b9f8d2d8d878b28c81247c508abc6dc7819812a206114bb6e959f72d1a00ee3c9b6e6633650c8f86222e4f8a2f1dca12d7c0d901af2bd313b0388f2c64300f666659603b202eccaa26aad53d7ca32350e49612433861901f4b9a44cd0\"\r\n}"}],"_postman_id":"a7f59874-90a8-4bd1-b3cc-db86e6be22da"},{"name":"Password Reset","id":"b5ffabb5-6366-4a92-b6a1-2f9ae5507d14","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"warning":"This is a duplicate header and will be overridden by the Content-Type header generated by Postman.","key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\r\n \"email\":\"{{email}}\"\r\n}"},"url":"{{url}}/api/auth/password/reset","description":"This endpoint allows users to log in to their accounts by providing valid credentials (username and password). Upon successful login, the system will generate an access token and a refresh token that will be used for subsequent authenticated requests.
\n","urlObject":{"path":["api","auth","password","reset"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"ef9723e2-aeb5-45bf-943a-a28880910b63","name":"Password Reset","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\r\n \"email\":\"{{email}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/api/auth/password/reset"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"We have emailed your password reset link!\"\r\n}"}],"_postman_id":"b5ffabb5-6366-4a92-b6a1-2f9ae5507d14"},{"name":"Logout","id":"28f853a9-72cb-40e8-abf6-5071118ea830","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/user/logout","description":"This endpoint allows users to log out and terminate their active session. When a user logs out, the system will invalidate the access and refresh tokens associated with the user's account, ensuring that they are no longer usable for subsequent requests.
\n","urlObject":{"path":["api","user","logout"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"a338a06b-e1c5-406d-a2b1-9bd6081e19db","name":"Logout","originalRequest":{"method":"POST","header":[],"url":"{{url}}/api/user/logout"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"status\": 200,\r\n \"message\": \"Successfully logged out\"\r\n}"}],"_postman_id":"28f853a9-72cb-40e8-abf6-5071118ea830"}],"id":"f085d423-3ead-4534-8a89-e5f0dd18205b","description":"The Auth API provides essential functionalities for user authentication and session management in the application. This documentation outlines the available endpoints and the corresponding requests and responses required to implement user login, refresh tokens, and logout functionalities. The API is designed to ensure secure access to user accounts and protect sensitive data.
\nAuthentication:
All requests to the Auth API endpoints must include a valid API key in the headers for successful processing. The API key is provided during the application registration process.
Error Handling:
The Auth API adheres to standard HTTP status codes to indicate the success or failure of a request. In case of an error, the response will include an error code and a descriptive message to assist with troubleshooting.
Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","user","info"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"4d565f04-70e4-4867-9d6b-776248baa004","name":"User Information","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/info"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"status\": 200,\r\n \"message\": {\r\n \"id\": 2,\r\n \"first_name\": \"Admin\",\r\n \"last_name\": \"System\",\r\n \"username\": \"admin\",\r\n \"mobile\": \"962775772008\",\r\n \"user_image\": \"avatar.svg\",\r\n \"email\": \"admin@extensyaai.org\",\r\n \"email_verified_at\": \"2023-05-30T02:43:36.000000Z\",\r\n \"status\": 1,\r\n \"created_at\": \"2023-05-30T02:43:36.000000Z\",\r\n \"updated_at\": \"2023-05-30T02:43:36.000000Z\"\r\n }\r\n}"}],"_postman_id":"82d40bf9-8ff8-4579-b21d-aab5ce45dade"},{"name":"User Role Information","id":"bcce7d43-a0b5-45e9-8f1b-e75303fdb3a0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/role","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information with role based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","user","role"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"0091a498-3910-4583-b08b-9eacbd9a04fc","name":"User Role Information","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/role"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"status\": 200,\r\n \"message\": [\r\n {\r\n \"id\": 1,\r\n \"name\": \"supervisor\",\r\n \"display_name\": \"Supervisor\",\r\n \"description\": \"Supervisor\",\r\n \"allowed_route\": \"supervisor\",\r\n \"created_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"updated_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"pivot\": {\r\n \"user_id\": 1,\r\n \"role_id\": 1\r\n }\r\n }\r\n ]\r\n}"}],"_postman_id":"bcce7d43-a0b5-45e9-8f1b-e75303fdb3a0"},{"name":"User Permissions Information","id":"95094ff2-5a33-44f5-a2cd-deef829f2efd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/permissions","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information with role based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","user","permissions"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"2c2eb577-3b66-4922-be27-67f55c765c73","name":"User Permissions Information","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/role"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"status\": 200,\r\n \"message\": [\r\n {\r\n \"id\": 1,\r\n \"name\": \"dashboard\",\r\n \"display_name\": \"Dashboard\",\r\n \"description\": \"Dashboard\",\r\n \"route\": \"dashboard\",\r\n \"module\": \"dashboard\",\r\n \"as\": \"dashboard.index\",\r\n \"icon\": \"-\",\r\n \"parent\": 0,\r\n \"parent_show\": 1,\r\n \"parent_original\": 0,\r\n \"sidebar_link\": 1,\r\n \"appear\": 1,\r\n \"ordering\": 1,\r\n \"created_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"updated_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"pivot\": {\r\n \"role_id\": 1,\r\n \"permission_id\": 1\r\n }\r\n },\r\n {\r\n \"id\": 3,\r\n \"name\": \"voice-dashboard\",\r\n \"display_name\": \"Voice Dashboard\",\r\n \"description\": \"Voice Dashboard\",\r\n \"route\": \"dashboard\",\r\n \"module\": \"dashboard\",\r\n \"as\": \"dashboard.index\",\r\n \"icon\": \"-\",\r\n \"parent\": 1,\r\n \"parent_show\": 1,\r\n \"parent_original\": 1,\r\n \"sidebar_link\": 0,\r\n \"appear\": 0,\r\n \"ordering\": 0,\r\n \"created_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"updated_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"pivot\": {\r\n \"role_id\": 1,\r\n \"permission_id\": 3\r\n }\r\n },\r\n {\r\n \"id\": 14,\r\n \"name\": \"pages\",\r\n \"display_name\": \"Pages\",\r\n \"description\": \"pages\",\r\n \"route\": \"pages\",\r\n \"module\": \"pages\",\r\n \"as\": \"pages.index\",\r\n \"icon\": \"-\",\r\n \"parent\": 0,\r\n \"parent_show\": 14,\r\n \"parent_original\": 0,\r\n \"sidebar_link\": 1,\r\n \"appear\": 1,\r\n \"ordering\": 3,\r\n \"created_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"updated_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"pivot\": {\r\n \"role_id\": 1,\r\n \"permission_id\": 14\r\n }\r\n },\r\n {\r\n \"id\": 15,\r\n \"name\": \"reports\",\r\n \"display_name\": \"Reports\",\r\n \"description\": \"reports\",\r\n \"route\": \"reports\",\r\n \"module\": \"reports\",\r\n \"as\": \"reports\",\r\n \"icon\": \"-\",\r\n \"parent\": 14,\r\n \"parent_show\": 14,\r\n \"parent_original\": 14,\r\n \"sidebar_link\": 0,\r\n \"appear\": 0,\r\n \"ordering\": 0,\r\n \"created_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"updated_at\": \"2023-10-29T06:08:47.000000Z\",\r\n \"pivot\": {\r\n \"role_id\": 1,\r\n \"permission_id\": 15\r\n }\r\n }\r\n ]\r\n}"}],"_postman_id":"95094ff2-5a33-44f5-a2cd-deef829f2efd"},{"name":"User List","id":"1659e5c3-c259-4db7-b2d8-58eaf6691f37","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/supervisor/users/all","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","users","all"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"8e488159-be06-48d8-a437-b30c58c671dc","name":"User Information","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/user/info"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"status\": 200,\r\n \"message\": {\r\n \"id\": 2,\r\n \"first_name\": \"Admin\",\r\n \"last_name\": \"System\",\r\n \"username\": \"admin\",\r\n \"mobile\": \"962775772008\",\r\n \"user_image\": \"avatar.svg\",\r\n \"email\": \"admin@extensyaai.org\",\r\n \"email_verified_at\": \"2023-05-30T02:43:36.000000Z\",\r\n \"status\": 1,\r\n \"created_at\": \"2023-05-30T02:43:36.000000Z\",\r\n \"updated_at\": \"2023-05-30T02:43:36.000000Z\"\r\n }\r\n}"}],"_postman_id":"1659e5c3-c259-4db7-b2d8-58eaf6691f37"}],"id":"1cd25475-ade4-43be-a960-4241734d97a0","description":"The User API handles all user-related functionalities, including user information retrieval, user profile management, and authentication-related details. This documentation outlines the available endpoints and their corresponding requests and responses required to interact with user accounts, retrieve authentication information, and manage user roles.
\n","_postman_id":"1cd25475-ade4-43be-a960-4241734d97a0"},{"name":"Supervisor","item":[{"name":"Dashboards","item":[{"name":"Data Filter","item":[{"name":"Tickets","id":"4f722098-2668-443e-a737-3304bb7bec34","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/filter/statistics/dashboard/tickets","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
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This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
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This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","filter","statistics","dashboard","non-voice"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"bac9b7ab-8cb5-4a23-9496-cf8b70b6f886","name":"Non-voice","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/filter/statistics/non-voice"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"facebook\": {\r\n \"title\": \"Facebook\",\r\n \"fontawesome\": \"fab fa-facebook\"\r\n },\r\n \"instagram\": {\r\n \"title\": \"Instagram\",\r\n \"fontawesome\": \"fab fa-instagram\"\r\n },\r\n \"whatsapp\": {\r\n \"title\": \"Whatsapp\",\r\n \"fontawesome\": \"fab fa-whatsapp\"\r\n },\r\n \"livechat\": {\r\n \"title\": \"Livechat\",\r\n \"fontawesome\": \"fa fa-comments\"\r\n },\r\n \"email\": {\r\n \"title\": \"Email\",\r\n \"fontawesome\": \"fa fa-envelope\"\r\n },\r\n \"google\": {\r\n \"title\": \"Google\",\r\n \"fontawesome\": \"fab fa-google\"\r\n }\r\n }\r\n}"}],"_postman_id":"c7067501-22c3-4235-9770-aca3ac152e47"},{"name":"surveys","id":"a87af0a7-8d5b-4101-ac01-c625b2ff95bd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/filter/statistics/dashboard/surveys","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","filter","statistics","dashboard","surveys"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"7ac8600d-3b6e-4074-bab7-d091b1025f49","name":"surveys","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/filter/statistics/dashboard/surveys"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Sun, 15 Feb 2026 07:25:49 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-RateLimit-Limit","value":"50"},{"key":"X-RateLimit-Remaining","value":"49"},{"key":"phpdebugbar-id","value":"01KHG321JGPE386FCMSYXQN68T"},{"key":"Keep-Alive","value":"timeout=5, max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 1,\n \"type\": \"Survey\",\n \"name\": \"Chatbot Survey\"\n },\n {\n \"id\": 2,\n \"type\": \"C-Sat\",\n \"name\": \"Chatbot C-SAT\"\n },\n {\n \"id\": 3,\n \"type\": \"Survey\",\n \"name\": \"New Survey\"\n },\n {\n \"id\": 5,\n \"type\": \"Survey\",\n \"name\": \"Family Care Site Survey\"\n }\n ]\n}"}],"_postman_id":"a87af0a7-8d5b-4101-ac01-c625b2ff95bd"},{"name":"Get Category Level 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max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"categoryId\": 10,\n \"name\": \"Complaint\",\n \"parentId\": null,\n \"parentName\": null,\n \"categoryLevel\": 1,\n \"categoryLevelName\": \"Category\",\n \"formFieldsId\": null\n },\n {\n \"categoryId\": 11,\n \"name\": \"Inquiries\",\n \"parentId\": null,\n \"parentName\": null,\n \"categoryLevel\": 1,\n \"categoryLevelName\": \"Category\",\n \"formFieldsId\": null\n },\n {\n \"categoryId\": 25,\n \"name\": \"Request\",\n \"parentId\": null,\n \"parentName\": null,\n \"categoryLevel\": 1,\n \"categoryLevelName\": \"Category\",\n \"formFieldsId\": null\n }\n ]\n}"}],"_postman_id":"c9c83a87-be9b-4177-9142-f9a07048e4e0"}],"id":"5d21fde7-cd20-4823-9df4-c48bb0d7e22f","description":"The filters included for the Dashboard and Analytics are the platforms: Facebook, Instagram, etc. This is to enable different resources within the system. Additionally, the filters within the platform will often include Posts and DMs.
\n","_postman_id":"5d21fde7-cd20-4823-9df4-c48bb0d7e22f"},{"name":"Surveys","item":[{"name":"All Surveys","id":"399e5a75-dc37-4a6e-9c4e-1f6545507b10","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/survey/type","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","statistics","dashboard","survey","type"],"host":["{{url}}"],"query":[{"disabled":true,"key":"type","value":"C-Sat"}],"variable":[]}},"response":[{"id":"8d559d35-99e5-4092-af5a-ee891d4012c8","name":"All Surveys","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":{"raw":"{{url}}/api/supervisor/statistics/dashboard/survey/type","host":["{{url}}"],"path":["api","supervisor","statistics","dashboard","survey","type"],"query":[{"key":"type","value":"C-Sat","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Sun, 15 Feb 2026 07:33:05 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-RateLimit-Limit","value":"50"},{"key":"X-RateLimit-Remaining","value":"47"},{"key":"phpdebugbar-id","value":"01KHG3FA305MTJC47RPA6JHTE7"},{"key":"Keep-Alive","value":"timeout=5, max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"type\": \"Survey\",\n \"totalCompleted\": 3,\n \"totalNonCompleted\": 80,\n \"chartData\": [\n {\n \"id\": 1,\n \"name\": \"Chatbot Survey\",\n \"completed\": 2,\n \"nonCompleted\": 79\n },\n {\n \"id\": 5,\n \"name\": \"Family Care Site Survey\",\n \"completed\": 1,\n \"nonCompleted\": 1\n },\n {\n \"id\": 3,\n \"name\": \"New Survey\",\n \"completed\": 0,\n \"nonCompleted\": 0\n }\n ]\n }\n}"}],"_postman_id":"399e5a75-dc37-4a6e-9c4e-1f6545507b10"},{"name":"Survey Details","id":"0b34263d-fccd-4736-ac27-af3b4d4ac68c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/survey/surveyDetails?insightsBuilderId=5","urlObject":{"path":["api","supervisor","statistics","dashboard","survey","surveyDetails"],"host":["{{url}}"],"query":[{"key":"insightsBuilderId","value":"5"}],"variable":[]}},"response":[{"id":"87049d3c-9452-46f2-99e9-a9b571f47617","name":"Survey Details","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":{"raw":"{{url}}/api/supervisor/statistics/dashboard/survey/surveyDetails?insightsBuilderId=5","host":["{{url}}"],"path":["api","supervisor","statistics","dashboard","survey","surveyDetails"],"query":[{"key":"insightsBuilderId","value":"5"}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Sun, 15 Feb 2026 07:37:07 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-RateLimit-Limit","value":"50"},{"key":"X-RateLimit-Remaining","value":"49"},{"key":"phpdebugbar-id","value":"01KHG3PPYHGAFHSTCDSXXSNQNJ"},{"key":"Keep-Alive","value":"timeout=5, max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"type\": \"Survey\",\n \"insights_builder_id\": \"5\",\n \"totalCompleted\": 2,\n \"totalNonCompleted\": 0,\n \"chartData\": [\n {\n \"label\": \"ما مدى رضاك عن النظافة داخل المستشفى\",\n \"completed\": 1,\n \"nonCompleted\": 0\n },\n {\n \"label\": \"ما مدى رضاك عن الخدمة المقدمه في المستشفى\",\n \"completed\": 1,\n \"nonCompleted\": 0\n }\n ]\n }\n}"}],"_postman_id":"0b34263d-fccd-4736-ac27-af3b4d4ac68c"}],"id":"6a65450c-3c08-4373-a948-2c441583f34e","description":"The surveys section within the Dashboard includes a parallel comparison in terms of survey data. It also includes KPIs related to all surveys related data.
\n","_postman_id":"6a65450c-3c08-4373-a948-2c441583f34e"},{"name":"Tickets","item":[{"name":"Ticket Behavior","id":"ef95ee22-38df-4366-ba3f-f0b0a8999d41","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/behavior","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","statistics","dashboard","ticket","behavior"],"host":["{{url}}"],"query":[{"disabled":true,"key":"channel","value":"facebook"},{"disabled":true,"key":"categoryId","value":"12"}],"variable":[]}},"response":[{"id":"7a4d4c20-d3bc-4407-a519-2ade3d904ccd","name":"Ticket Behavior","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":{"raw":"{{url}}/api/supervisor/statistics/dashboard/ticket/behavior","host":["{{url}}"],"path":["api","supervisor","statistics","dashboard","ticket","behavior"],"query":[{"key":"channel","value":"facebook","disabled":true},{"key":"categoryId","value":"12","type":"text","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 18 Feb 2026 06:35:59 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-RateLimit-Limit","value":"50"},{"key":"X-RateLimit-Remaining","value":"49"},{"key":"phpdebugbar-id","value":"01KHQQCXMF5G77DRRZ5AKDDKB5"},{"key":"Keep-Alive","value":"timeout=5, max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"new\": {\n \"total\": 0\n },\n \"redirect\": {\n \"total\": 0\n },\n \"resolved\": {\n \"total\": 0\n },\n \"closed\": {\n \"total\": 0\n },\n \"unresolved\": {\n \"total\": 0\n },\n \"received\": {\n \"total\": 0\n },\n \"dueToday\": {\n \"total\": 0\n },\n \"overDue\": {\n \"total\": 82\n }\n }\n}"}],"_postman_id":"ef95ee22-38df-4366-ba3f-f0b0a8999d41"},{"name":"Ticket Trends","id":"96e2702b-25ea-42d8-8b93-e28a81a3abfd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/trends","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","supervisor","statistics","dashboard","ticket","trends"],"host":["{{url}}"],"query":[{"disabled":true,"key":"channel","value":"facebook"},{"disabled":true,"key":"categoryId","value":"12"}],"variable":[]}},"response":[{"id":"d0373831-cc5f-44ec-bf2b-44f3c4ff4686","name":"Ticket Trends","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":{"raw":"{{url}}/api/supervisor/statistics/dashboard/ticket/trends","host":["{{url}}"],"path":["api","supervisor","statistics","dashboard","ticket","trends"],"query":[{"key":"channel","value":"facebook","type":"text","disabled":true},{"key":"categoryId","value":"12","type":"text","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Wed, 18 Feb 2026 06:41:55 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, private"},{"key":"X-RateLimit-Limit","value":"50"},{"key":"X-RateLimit-Remaining","value":"49"},{"key":"phpdebugbar-id","value":"01KHQQQSCRSCN6Q9W794JT4VXH"},{"key":"Keep-Alive","value":"timeout=5, max=100"},{"key":"Connection","value":"Keep-Alive"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Content-Type","value":"application/json"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"yesterday\": {\n \"10\": 0,\n \"11\": 0,\n \"12\": 0,\n \"13\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0,\n \"17\": 0,\n \"18\": 0,\n \"19\": 0,\n \"20\": 0,\n \"21\": 0,\n \"22\": 0,\n \"23\": 0,\n \"00\": 0,\n \"01\": 0,\n \"02\": 0,\n \"03\": 0,\n \"04\": 0,\n \"05\": 0,\n \"06\": 0,\n \"07\": 0,\n \"08\": 0,\n \"09\": 0\n },\n \"today\": {\n \"10\": 0,\n \"11\": 0,\n \"12\": 0,\n \"13\": 0,\n \"14\": 0,\n \"15\": 0,\n \"16\": 0,\n \"17\": 0,\n \"18\": 0,\n \"19\": 0,\n \"20\": 0,\n \"21\": 0,\n \"22\": 0,\n \"23\": 0,\n \"00\": 0,\n \"01\": 0,\n \"02\": 0,\n \"03\": 0,\n \"04\": 0,\n \"05\": 0,\n \"06\": 0,\n \"07\": 0,\n \"08\": 0,\n \"09\": 0\n }\n }\n}"}],"_postman_id":"96e2702b-25ea-42d8-8b93-e28a81a3abfd"},{"name":"Ticket Resoultions","id":"48a34429-b2be-4fcf-9ed3-e751994f1d1f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/resolution","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
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Request: No request body is required for this endpoint.
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\n","type":"text"},{"key":"formFieldsId","value":"11","description":"You can get this fields by get category where level & parent
\n","type":"text"},{"key":"customerEmail","value":"a.alkurdy@extensya.com","type":"text"},{"key":"customerName","value":"Abdullah Al-kurdi","type":"text"},{"key":"customerNumber","value":"0775772008","type":"text"},{"key":"resourceId","value":"","description":"You can get this fields by search resource
\n","type":"text","disabled":true},{"key":"priority","value":"High","description":"You can get this fields by get priority
\n","type":"text"},{"key":"language","value":"Arabic","description":"You can get this fields by get langauage
\n","type":"text"},{"key":"country","value":"Jordan","description":"You can get this fields by get country \"common name\"
\n","type":"text"},{"key":"formFields","value":"{\"Issue ID\":\"Abdullah\"}","description":"it should be json file contain label and value Ex : {\"Customer Name\": \"Abdullah\", \"Mobile Number\":\"0775772208\"}
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\n","_postman_id":"383e1f33-67f7-4266-94fe-93623f812e31"},{"name":"List Of Tickets","id":"2b9842de-d615-44c4-b0af-ac33476e1d89","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/ticket/list","urlObject":{"path":["api","supervisor","ticket","list"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Description: The identifier of the source responsible for the ticket.\nData Type: int\nExample: source=Facebook
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Best Regards
Osama Al-Azzam
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new
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Best regards.
\",\n \"type\": \"Email\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-02-20 12:05:11\",\n \"updated_at\": \"2024-06-24 10:48:46\"\n },\n {\n \"id\": 18,\n \"title\": \"New response 13/3\",\n \"content\": \"welcome dear customer 😄\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-03-13 11:48:12\",\n \"updated_at\": \"2024-03-13 11:48:29\"\n },\n {\n \"id\": 21,\n \"title\": \"new 10/6\",\n \"content\": \"dwsrf hiii 😃😀😊
\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-06-10 09:31:59\",\n \"updated_at\": \"2024-06-10 09:32:38\"\n },\n {\n \"id\": 22,\n \"title\": \"new template\",\n \"content\": \"hi, will get back to you 😃😃\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-06-24 10:48:40\",\n \"updated_at\": \"2024-06-24 10:48:40\"\n },\n {\n \"id\": 27,\n \"title\": \"ترحيب 1\",\n \"content\": \"اهلاو سهلا بك, تفضل كيف يمكننا خدمتك ؟ 😃🙂\",\n \"type\": \"Canned Response\",\n \"status\": 0,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-08-04 11:27:44\",\n \"updated_at\": \"2024-08-04 11:29:00\"\n },\n {\n \"id\": 28,\n \"title\": \"Test R\",\n \"content\": \"Hi Rawan♥️\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-08-25 10:47:14\",\n \"updated_at\": \"2024-08-25 10:47:14\"\n },\n {\n \"id\": 29,\n \"title\": \"Test 1/9\",\n \"content\": \"Test 1/9\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-09-01 08:37:12\",\n \"updated_at\": \"2024-09-01 08:37:12\"\n },\n {\n \"id\": 30,\n \"title\": \"Rawan Test 15/9/2024\",\n \"content\": \"Test😃😀\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-09-15 10:17:41\",\n \"updated_at\": \"2024-09-15 10:18:31\"\n },\n {\n \"id\": 31,\n \"title\": \"ترحيب\",\n \"content\": \"اهلا و سهلا بك😉😃\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-09-24 09:43:29\",\n \"updated_at\": \"2026-01-13 14:14:09\"\n },\n {\n \"id\": 32,\n \"title\": \"newتعديل\",\n \"content\": \"للأسف لا يمكن التعديل عالطلب الجديد 🤔😔\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-09-29 09:22:13\",\n \"updated_at\": \"2025-08-24 15:26:56\"\n },\n {\n \"id\": 33,\n \"title\": \"morning greeting\",\n \"content\": \"hello, good morning 😃\",\n \"type\": \"Canned Response\",\n \"status\": 1,\n \"shared_status\": \"Everyone\",\n \"created_at\": \"2024-10-03 10:36:44\",\n \"updated_at\": \"2024-10-03 10:36:44\"\n },\n {\n \"id\": 35,\n \"title\": \"بريد تحيبي \",\n \"content\": \"أهلا وسهلا بك في المجموعة
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sd
ds
445
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KSA\"\n },\n {\n \"id\": 29,\n \"name\": \"Agent Osama\"\n },\n {\n \"id\": 7,\n \"name\": \"Arpit bhutani\"\n },\n {\n \"id\": 4,\n \"name\": \"Asem2 Musleh\"\n },\n {\n \"id\": 20,\n \"name\": \"Bidding Team\"\n },\n {\n \"id\": 43,\n \"name\": \"Bodoor Agent\"\n },\n {\n \"id\": 35,\n \"name\": \"ItAdmin System\"\n },\n {\n \"id\": 39,\n \"name\": \"Itagent system\"\n },\n {\n \"id\": 40,\n \"name\": \"itsupervisor System\"\n },\n {\n \"id\": 45,\n \"name\": \"Noor Qatto\"\n },\n {\n \"id\": 50,\n \"name\": \"Reham Al-Hindi\"\n },\n {\n \"id\": 54,\n \"name\": \"Sally Agent\"\n },\n {\n \"id\": 49,\n \"name\": \"Samer Desouki\"\n },\n {\n \"id\": 12,\n \"name\": \"Sami AlJandali\"\n },\n {\n \"id\": 22,\n \"name\": \"Supervisor Arpit\"\n },\n {\n \"id\": 28,\n \"name\": \"Supervisor Osama\"\n },\n {\n \"id\": 1,\n \"name\": \"Supervisor System\"\n },\n {\n \"id\": 17,\n \"name\": \"Supervisor Trainer\"\n },\n {\n \"id\": 51,\n \"name\": \"Tayaba Shaikh\"\n },\n {\n \"id\": 52,\n \"name\": \"Tayaba Shaikh\"\n },\n {\n \"id\": 48,\n \"name\": \"Test admin tadmin\"\n },\n {\n \"id\": 5,\n \"name\": \"Ticket Resolver\"\n },\n {\n \"id\": 9,\n \"name\": \"Trainer Agent\"\n },\n {\n \"id\": 53,\n \"name\": \"Yasmine Atiyeh\"\n },\n {\n \"id\": 26,\n \"name\": \"Yasmine Supervisor\"\n }\n ]\n }\n}"}],"_postman_id":"47cd3e7d-fa22-435d-a803-8ef0070da892"},{"name":"List","id":"b5095319-fe30-4549-8374-b5d5f6da651b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[],"body":{"mode":"raw","raw":"{\r\n \"id\": 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]\n}"},{"id":"332587f8-b75f-450c-8794-a863f685a47f","name":"voice List","originalRequest":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\r\n \"id\": 2\r\n}\r\n"},"url":{"raw":"{{url}}/api/supervisor/type-evaluation/list?type=voice&date_from=2026-03-13&date_to=2026-04-13","host":["{{url}}"],"path":["api","supervisor","type-evaluation","list"],"query":[{"key":"type","value":"voice"},{"key":"date_from","value":"2026-03-13"},{"key":"date_to","value":"2026-04-13"},{"key":"channel","value":"Instagram","disabled":true},{"key":"agent_id","value":"39","type":"text","disabled":true},{"key":"call_id","value":null,"type":"text","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":[{"key":"Date","value":"Mon, 13 Apr 2026 07:39:40 GMT"},{"key":"Server","value":"Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12"},{"key":"Vary","value":"Authorization,Origin"},{"key":"X-Powered-By","value":"PHP/8.2.12"},{"key":"Cache-Control","value":"no-cache, 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\"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292099897\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292099897.mp3\",\n \"created_at\": \"2026-04-01 04:30:07\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292099897\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292099884\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292099884.mp3\",\n \"created_at\": \"2026-04-01 04:30:07\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292099884\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292429067\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292429067.mp3\",\n \"created_at\": \"2026-04-01 23:00:08\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292429067\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292428660\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292428660.mp3\",\n \"created_at\": \"2026-04-01 23:00:08\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292428660\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292428387\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292428387.mp3\",\n \"created_at\": \"2026-04-01 23:00:08\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292428387\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292428164\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292428164.mp3\",\n \"created_at\": \"2026-04-01 23:00:08\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292428164\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor Agent\",\n \"call_id\": \"292428114\",\n \"record_file\": \"https://gen01.extensyaai.local/tenancy/assets/voice/maqsam/292428114.mp3\",\n \"created_at\": \"2026-04-01 23:00:08\",\n \"evaluation_id\": null,\n \"evaluation_status\": \"not_evaluated\",\n \"action_payload\": {\n \"call_id\": \"292428114\",\n \"type\": \"voice\"\n }\n },\n {\n \"type\": \"voice\",\n \"agent_id\": 43,\n \"agent_name\": \"Bodoor 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\n","_postman_id":"151a4f0f-fef7-4480-b41e-365b69887896"},{"name":"Agent","item":[{"name":"Dashboards","item":[{"name":"Data Filter","item":[{"name":"Tickets","id":"bb26035f-6cdf-4512-989c-b27a197ff05d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/dashboard/tickets","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","filter","statistics","dashboard","tickets"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"3fc24dd1-0220-46bb-b73e-8247d95b60f6","name":"Tickets","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/dashboard/tickets"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"facebook\": {\r\n \"title\": \"Facebook\",\r\n \"fontawesome\": \"fab fa-facebook\"\r\n },\r\n \"instagram\": {\r\n \"title\": \"Instagram\",\r\n \"fontawesome\": \"fab fa-instagram\"\r\n },\r\n \"whatsapp\": {\r\n \"title\": \"Whatsapp\",\r\n \"fontawesome\": \"fab fa-whatsapp\"\r\n },\r\n \"livechat\": {\r\n \"title\": \"Livechat\",\r\n \"fontawesome\": \"fa fa-comments\"\r\n },\r\n \"email\": {\r\n \"title\": \"Email\",\r\n \"fontawesome\": \"fa fa-envelope\"\r\n },\r\n \"google\": {\r\n \"title\": \"Google\",\r\n \"fontawesome\": \"fab fa-google\"\r\n },\r\n \"calls\": {\r\n \"title\": \"Voice\",\r\n \"fontawesome\": \"fa fa-phone\"\r\n }\r\n }\r\n}"}],"_postman_id":"bb26035f-6cdf-4512-989c-b27a197ff05d"},{"name":"Voice","id":"02d8d083-03af-4f74-a537-6410460c6a1d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/dashboard/voice","description":"Description:
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Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","filter","statistics","dashboard","voice"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"b6d73693-9c2b-47d5-ac14-cf1f5c286ab5","name":"Voice","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/dashboard/voice"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"inbound\": {\r\n \"title\": \"Inbound\",\r\n \"fontawesome\": \"fa fa-call\"\r\n },\r\n \"outbound\": {\r\n \"title\": \"Outbound\",\r\n \"fontawesome\": \"fa fa-call\"\r\n }\r\n }\r\n}"}],"_postman_id":"02d8d083-03af-4f74-a537-6410460c6a1d"},{"name":"Non-voice","id":"78601495-2e0f-4661-9b5d-1a64ecf587c0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/dashboard/non-voice","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","filter","statistics","dashboard","non-voice"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"d751063b-47f6-4d41-8558-5cacac53dd45","name":"Non-voice","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/statistics/non-voice"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"facebook\": {\r\n \"title\": \"Facebook\",\r\n \"fontawesome\": \"fab fa-facebook\"\r\n },\r\n \"instagram\": {\r\n \"title\": \"Instagram\",\r\n \"fontawesome\": \"fab fa-instagram\"\r\n },\r\n \"whatsapp\": {\r\n \"title\": \"Whatsapp\",\r\n \"fontawesome\": \"fab fa-whatsapp\"\r\n },\r\n \"livechat\": {\r\n \"title\": \"Livechat\",\r\n \"fontawesome\": \"fa fa-comments\"\r\n },\r\n \"email\": {\r\n \"title\": \"Email\",\r\n \"fontawesome\": \"fa fa-envelope\"\r\n },\r\n \"google\": {\r\n \"title\": \"Google\",\r\n \"fontawesome\": \"fab fa-google\"\r\n }\r\n }\r\n}"}],"_postman_id":"78601495-2e0f-4661-9b5d-1a64ecf587c0"}],"id":"c6558598-7077-4129-9023-6d01ad823b4f","description":"The filters included for the Dashboard and Analytics are the platforms: Facebook, Instagram, etc. This is to enable different resources within the system. Additionally, the filters within the platform will often include Posts and DMs.
\n","_postman_id":"c6558598-7077-4129-9023-6d01ad823b4f"},{"name":"Tickets","item":[{"name":"Ticket Behavior","id":"9eae13c8-0023-4c3e-b764-65d7aeb60800","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/ticket/behavior","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","statistics","dashboard","ticket","behavior"],"host":["{{url}}"],"query":[{"disabled":true,"key":"channel","value":""}],"variable":[]}},"response":[{"id":"fabfdeb1-2368-481c-a5f3-1cb5d1928f04","name":"Ticket Behavior","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/behavior"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"new\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"redirect\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"resolved\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"closed\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"unresolved\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"received\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"dueToday\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"overDue\": {\r\n \"total\": 2,\r\n \"fontawesome\": \"fa\"\r\n }\r\n }\r\n}"}],"_postman_id":"9eae13c8-0023-4c3e-b764-65d7aeb60800"},{"name":"Ticket Trends","id":"a58b1af6-abbe-4da6-85ba-1b8fb778e9a5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/ticket/trends","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","statistics","dashboard","ticket","trends"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"eac49ab5-a7a6-4237-87f6-b1b0cccf1e0d","name":"Ticket Trends","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/trends"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"yesterday\": {\r\n \"00\": 0,\r\n \"01\": 0,\r\n \"02\": 0,\r\n \"03\": 0,\r\n \"04\": 0,\r\n \"05\": 0,\r\n \"06\": 0,\r\n \"07\": 0,\r\n \"08\": 0,\r\n \"09\": 0,\r\n \"10\": 2,\r\n \"11\": 0,\r\n \"12\": 0,\r\n \"13\": 0,\r\n \"14\": 0,\r\n \"15\": 0,\r\n \"16\": 0,\r\n \"17\": 0,\r\n \"18\": 0,\r\n \"19\": 0,\r\n \"20\": 0,\r\n \"21\": 0,\r\n \"22\": 0,\r\n \"23\": 0\r\n },\r\n \"today\": {\r\n \"00\": 0,\r\n \"01\": 0,\r\n \"02\": 0,\r\n \"03\": 0,\r\n \"04\": 0,\r\n \"05\": 0,\r\n \"06\": 0,\r\n \"07\": 0,\r\n \"08\": 0,\r\n \"09\": 0,\r\n \"10\": 0,\r\n \"11\": 0,\r\n \"12\": 0,\r\n \"13\": 0,\r\n \"14\": 0,\r\n \"15\": 0,\r\n \"16\": 0,\r\n \"17\": 0,\r\n \"18\": 0,\r\n \"19\": 0,\r\n \"20\": 0,\r\n \"21\": 0,\r\n \"22\": 0,\r\n \"23\": 0\r\n }\r\n }\r\n}"}],"_postman_id":"a58b1af6-abbe-4da6-85ba-1b8fb778e9a5"},{"name":"Ticket Resoultions","id":"9f2701aa-d781-4bc1-ae46-9c6d7ee84be3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/ticket/resolution","description":"Description:
This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","agent","statistics","dashboard","ticket","resolution"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"164a0366-cd98-456c-84dc-d7d783ac2fb5","name":"Ticket Resoultions","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/ticket/resolution"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"ART\": 0,\r\n \"RWS\": 0\r\n }\r\n}"}],"_postman_id":"9f2701aa-d781-4bc1-ae46-9c6d7ee84be3"}],"id":"e56245fd-a646-47f2-b0c2-40f0d86004e5","description":"The tickets section within the Dashboard includes a parallel comparison between today and yesterday in terms of ticket data. It also includes KPIs related to all ticket related data.
\n","_postman_id":"e56245fd-a646-47f2-b0c2-40f0d86004e5"},{"name":"Non-Voice","item":[{"name":"Non-Voice Behavior","id":"500aab37-89ab-4a6f-b853-84579fc2bdd0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/non-voice/behavior","urlObject":{"path":["api","agent","statistics","dashboard","non-voice","behavior"],"host":["{{url}}"],"query":[{"disabled":true,"key":"channel","value":"Google"}],"variable":[]}},"response":[{"id":"e465f24f-2e6e-4094-a4f2-0ff3d6c9857b","name":"Non-Voice Behavior","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":{"raw":"{{url}}/api/supervisor/statistics/dashboard/non-voice/behavior","host":["{{url}}"],"path":["api","supervisor","statistics","dashboard","non-voice","behavior"],"query":[{"key":"channel","value":"Google","disabled":true}]}},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"new\": {\r\n \"total\": 2,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"escalated\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"resolved\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"closed\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"unresolved\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"received\": {\r\n \"total\": 2,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"dueToday\": {\r\n \"total\": 2,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"overDue\": {\r\n \"total\": 768,\r\n \"fontawesome\": \"fa\"\r\n }\r\n }\r\n}"}],"_postman_id":"500aab37-89ab-4a6f-b853-84579fc2bdd0"},{"name":"Non-Voice Trends","id":"9f3200b3-95ca-48dc-8278-ddab05f4b82e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/non-voice/trends","urlObject":{"path":["api","agent","statistics","dashboard","non-voice","trends"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"589346d1-0efb-46a9-b633-1d8c173c734e","name":"Non-Voice Trends","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/non-voice/trends"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"yesterday\": {\r\n \"00\": 0,\r\n \"01\": 0,\r\n \"02\": 0,\r\n \"03\": 0,\r\n \"04\": 0,\r\n \"05\": 0,\r\n \"06\": 0,\r\n \"07\": 0,\r\n \"08\": 0,\r\n \"09\": 0,\r\n \"10\": 0,\r\n \"11\": 3,\r\n \"12\": 5,\r\n \"13\": 0,\r\n \"14\": 0,\r\n \"15\": 3,\r\n \"16\": 0,\r\n \"17\": 0,\r\n \"18\": 0,\r\n \"19\": 0,\r\n \"20\": 0,\r\n \"21\": 0,\r\n \"22\": 0,\r\n \"23\": 0\r\n },\r\n \"today\": {\r\n \"00\": 0,\r\n \"01\": 0,\r\n \"02\": 0,\r\n \"03\": 0,\r\n \"04\": 0,\r\n \"05\": 0,\r\n \"06\": 0,\r\n \"07\": 0,\r\n \"08\": 0,\r\n \"09\": 0,\r\n \"10\": 0,\r\n \"11\": 0,\r\n \"12\": 0,\r\n \"13\": 1,\r\n \"14\": 0,\r\n \"15\": 0,\r\n \"16\": 1,\r\n \"17\": 0,\r\n \"18\": 0,\r\n \"19\": 0,\r\n \"20\": 0,\r\n \"21\": 0,\r\n \"22\": 0,\r\n \"23\": 0\r\n }\r\n }\r\n}"}],"_postman_id":"9f3200b3-95ca-48dc-8278-ddab05f4b82e"},{"name":"Non-Voice Resoultions","id":"2e8385b2-1019-4ef3-bab0-59f4de444a13","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/statistics/dashboard/non-voice/resolution","urlObject":{"path":["api","agent","statistics","dashboard","non-voice","resolution"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"58706377-4b7f-4a04-b0a4-4d03827585a0","name":"Non-Voice Resoultions","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/supervisor/statistics/dashboard/non-voice/resolution"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"ART\": 0,\r\n \"RWS\": 0\r\n }\r\n}"}],"_postman_id":"2e8385b2-1019-4ef3-bab0-59f4de444a13"}],"id":"b246659a-b946-45b9-a15e-a6db0d5ab470","description":"This is reflected on the Dashboard. All Non-Voice Platforms such as Facebook, Instagram, etc. All the KPIs reflected would include metrics regarding tickets and if they meet certain parameters.
\n","_postman_id":"b246659a-b946-45b9-a15e-a6db0d5ab470"}],"id":"b9fa1121-a85e-4d2e-87a2-7ed57dfa7d9b","description":"Dashboard encompasses the entire landing page of the system. This includes ticket metrics and agent perfomance statistics.
\n","_postman_id":"b9fa1121-a85e-4d2e-87a2-7ed57dfa7d9b"},{"name":"Tickets","item":[{"name":"Actions","item":[{"name":"Get Priority List","id":"d74e74c5-3188-4df0-bc92-862275efa593","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/priorities","urlObject":{"path":["api","agent","ticket","form","priorities"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"9ef6186a-8439-4e90-8d00-58ec452e6031","name":"Get Priority List","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/priorities"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"priority\": \"High\"\r\n },\r\n {\r\n \"priority\": \"Medium\"\r\n },\r\n {\r\n \"priority\": \"Low\"\r\n }\r\n ]\r\n}"}],"_postman_id":"d74e74c5-3188-4df0-bc92-862275efa593"},{"name":"Get Laguage List","id":"dcfbd68e-bfe6-4773-8b5f-ae5b4167dc49","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/languages","urlObject":{"path":["api","agent","ticket","form","languages"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"13626dd6-4c79-4104-beab-b98bf66e00db","name":"Get Laguage List","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/languages"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"language\": \"Arabic\"\r\n },\r\n {\r\n \"language\": \"English\"\r\n }\r\n ]\r\n}"}],"_postman_id":"dcfbd68e-bfe6-4773-8b5f-ae5b4167dc49"},{"name":"Get Country List","id":"8da05fe4-4ac2-48a7-a823-c2693af5963d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/countries","urlObject":{"path":["api","agent","ticket","form","countries"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"db00f142-403c-4cd8-b736-2c06105abb47","name":"Get Country List","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/countries"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"common\": \"Aruba\",\r\n \"native\": {\r\n \"nld\": {\r\n \"common\": \"Aruba\",\r\n \"official\": \"Aruba\"\r\n },\r\n \"pap\": {\r\n \"common\": \"Aruba\",\r\n \"official\": \"Aruba\"\r\n }\r\n },\r\n \"official\": \"Aruba\"\r\n },\r\n {\r\n \"common\": \"Afghanistan\",\r\n \"native\": {\r\n \"prs\": {\r\n \"common\": \"افغانستان\",\r\n \"official\": \"جمهوری اسلامی افغانستان\"\r\n },\r\n \"pus\": {\r\n \"common\": \"افغانستان\",\r\n \"official\": \"د افغانستان اسلامي جمهوریت\"\r\n },\r\n \"tuk\": {\r\n \"common\": \"Owganystan\",\r\n \"official\": \"Owganystan Yslam Respublikasy\"\r\n }\r\n },\r\n \"official\": \"Islamic Republic of Afghanistan\"\r\n },"}],"_postman_id":"8da05fe4-4ac2-48a7-a823-c2693af5963d"},{"name":"Get Category Level List","id":"54181e38-d5fe-420c-afe5-5844fdcbbd9b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/category-levels","urlObject":{"path":["api","agent","ticket","form","category-levels"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"25d57604-14ce-4d11-84ee-b1eb958a9d24","name":"Get Category Level 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List","id":"aed6ae87-3877-4460-ad84-8233f759fccb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[]},"url":"{{url}}/api/agent/ticket/form/categories","urlObject":{"path":["api","agent","ticket","form","categories"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Category Level
\n","type":"text/plain"},"key":"categoryLevel","value":"1"},{"disabled":true,"description":{"content":"Parent ID should be empty if you need to get the first level #hint \"The parent ID is the same categoory ID\"
\n","type":"text/plain"},"key":"parentId","value":""}],"variable":[]}},"response":[{"id":"bd748a3b-0f2b-4921-8c19-d8569826fdfd","name":"Get Category Where Level & Parent List","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":{"raw":"{{url}}/api/agent/ticket/form/categories?categoryLevel=1&parentId=","host":["{{url}}"],"path":["api","agent","ticket","form","categories"],"query":[{"key":"categoryLevel","value":"1","description":"Category Level "},{"key":"parentId","value":"","description":"Parent ID can be empty if you need to get the first level #hint \"The parent ID is the same categoory ID\""}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"categoryId\": 19,\r\n \"name\": \"Consultations\",\r\n \"parentId\": 4,\r\n \"parentName\": \"Consultation\",\r\n \"categoryLevel\": 3,\r\n \"categoryLevelName\": \"Level 3 Category\",\r\n \"formFieldsId\": 11\r\n }\r\n ]\r\n}"}],"_postman_id":"aed6ae87-3877-4460-ad84-8233f759fccb"},{"name":"Get Form Fields List","id":"ec5ed86b-0113-47e7-a36c-0055636f45e4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{url}}/api/agent/ticket/form/fields","urlObject":{"path":["api","agent","ticket","form","fields"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"You can get this fields by get category where level & parent
\n","type":"text/plain"},"key":"formFieldsId","value":"1"}],"variable":[]}},"response":[{"id":"268e6b5e-99ca-4671-abf7-0fe9e5159460","name":"Get Form Fields List","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":{"raw":"{{url}}/api/agent/ticket/form/fields?formFieldsId=1","host":["{{url}}"],"path":["api","agent","ticket","form","fields"],"query":[{"key":"formFieldsId","value":"1","description":"You can get this fields by get category where level & parent "}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"label\": \"Customer Name\",\r\n \"type\": \"text\",\r\n \"ordering\": 1,\r\n \"required\": \"on\"\r\n },\r\n {\r\n \"label\": \"Mobile Number\",\r\n \"type\": \"number\",\r\n \"ordering\": 2,\r\n \"required\": \"on\"\r\n }\r\n ]\r\n}"}],"_postman_id":"ec5ed86b-0113-47e7-a36c-0055636f45e4"},{"name":"Create Ticket","id":"c5a156d1-1ae8-4a34-bbb6-322be546642f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"type","value":"non-voice","description":"This fields should be voice or non-voice
\n","type":"default","disabled":true},{"key":"formFieldsId","value":"11","description":"You can get this fields by get category where level & parent
\n","type":"default","disabled":true},{"key":"resourceId","value":"198","description":"You can get this fields by search resource
\n","type":"default","disabled":true},{"key":"priority","value":"High","description":"You can get this fields by get priority
\n","type":"default","disabled":true},{"key":"language","value":"Arabic","description":"You can get this fields by get langauage
\n","type":"default","disabled":true},{"key":"country","value":"Jordan","description":"You can get this fields by get country \"common name\"
\n","type":"default","disabled":true},{"key":"formFields","value":"{\"Customer Name\": \"Abdullah\", \"Mobile Number\":\"0775772208\"}","description":"it should be json file contain label and value Ex : {\"Customer Name\": \"Abdullah\", \"Mobile Number\":\"0775772208\"}
\n","type":"default","disabled":true},{"key":"comment","value":"Test From Api","type":"default","disabled":true}]},"url":"{{url}}/api/agent/ticket/create","urlObject":{"path":["api","agent","ticket","create"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"c5a156d1-1ae8-4a34-bbb6-322be546642f"},{"name":"Resolved Ticket","id":"0e490d1d-bfa7-4412-88c8-a2774bb53a3d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"","type":"text","disabled":true},{"key":"comment","value":"","type":"default","disabled":true}]},"url":"{{url}}/api/agent/ticket/resolve","urlObject":{"path":["api","agent","ticket","resolve"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"e5771dae-e3cc-444f-94ec-9b66522dd6ec","name":"Resolved Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"14","type":"text"},{"key":"comment","value":"Test From Api","type":"default"}]},"url":"{{url}}/api/agent/ticket/resolve"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"successfully resolved\"\n}"}],"_postman_id":"0e490d1d-bfa7-4412-88c8-a2774bb53a3d"},{"name":"Closed Ticket","id":"63e65d39-0333-4191-811f-381b67d12c2c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"","type":"text","disabled":true},{"key":"comment","value":"","type":"default","disabled":true}]},"url":"{{url}}/api/agent/ticket/close","urlObject":{"path":["api","agent","ticket","close"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"07e87e05-71a1-40bb-8132-21314e01d078","name":"Closed Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text"},{"key":"comment","value":"Test From Api","type":"default"}]},"url":"{{url}}/api/agent/ticket/close"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"successfully closed\"\n}"}],"_postman_id":"63e65d39-0333-4191-811f-381b67d12c2c"},{"name":"Reopen Ticket","id":"3faed13d-cf2f-4587-b706-cd079c84db5d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text","disabled":true},{"key":"formFieldsId","value":"1","description":"You can get this fields by get category where level & parent
\n","type":"default","disabled":true},{"key":"comment","value":"Test From Api","type":"default","disabled":true}]},"url":"{{url}}/api/agent/ticket/reopen","urlObject":{"path":["api","agent","ticket","reopen"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"bab46fcb-2372-4936-977f-a69263f6ef99","name":"Reopen Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text","disabled":true},{"key":"formFieldsId","value":"1","description":"You can get this fields by get category where level & parent ","type":"default","disabled":true},{"key":"comment","value":"Test From Api","type":"default","disabled":true}]},"url":"{{url}}/api/supervisor/ticket/redirect"},"_postman_previewlanguage":"Text","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\r\n \"message\": \"successfully redirected\"\r\n}"}],"_postman_id":"3faed13d-cf2f-4587-b706-cd079c84db5d"}],"id":"6d86a66d-cef9-45f7-ab00-99a56b27e41d","description":"In this Create API, the user cna create the fields responsible for creating a new ticket. The source behind this ticket will also be reflected based on the platform used.
\n","_postman_id":"6d86a66d-cef9-45f7-ab00-99a56b27e41d"},{"name":"Detailed","item":[{"name":"Data Filter","item":[{"name":"List Of Sources","id":"ba70e7fc-5083-4d3e-b2de-780bd1542591","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/ticket/source","urlObject":{"path":["api","agent","filter","ticket","source"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ba70e7fc-5083-4d3e-b2de-780bd1542591"},{"name":"List Of Departments","id":"24751568-047a-4ed2-a00d-ab010042d499","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/filter/ticket/departments","urlObject":{"path":["api","agent","filter","ticket","departments"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"24751568-047a-4ed2-a00d-ab010042d499"}],"id":"f802c17d-3b82-4622-b350-486e0766ee7e","description":"The filters included for the Tickets are the platforms: Facebook, Instagram, etc. This is to enable different resources within the system. Additionally, the filters within the platform will often include Posts and DMs.
\n","_postman_id":"f802c17d-3b82-4622-b350-486e0766ee7e"},{"name":"List Of Tickets","id":"48be8890-9457-428c-bf4a-04f5b3126834","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/ticket/list","urlObject":{"path":["api","agent","ticket","list"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Description: The identifier of the source responsible for the ticket.\nData Type: int\nExample: source=Facebook
\n","type":"text/plain"},"key":"channel","value":"Facebook"},{"disabled":true,"description":{"content":"Description: The unique identifier of the department responsible for the ticket.\nData Type: String\nExample: departmentId=456
\n","type":"text/plain"},"key":"departmentId","value":""},{"disabled":true,"description":{"content":"Description: The starting date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: fromDate=2023-07-05
\n","type":"text/plain"},"key":"fromDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
\n","type":"text/plain"},"key":"toDate","value":""},{"disabled":true,"description":{"content":"DescriptionsThe identifier of the statusresponsible for the ticket.\nData Type: string\nExample: status=New
\n","type":"text/plain"},"key":"status","value":""},{"disabled":true,"description":{"content":"Description: The identifier of the limit responsible for the ticket.\nData Type: int\nExample: limit=5
\n","type":"text/plain"},"key":"limit","value":"100"}],"variable":[]}},"response":[],"_postman_id":"48be8890-9457-428c-bf4a-04f5b3126834"},{"name":"Ticket Details","id":"f1b08cfe-1fa9-4f60-96e4-ba27beea32c4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/agent/ticket/15/details","urlObject":{"path":["api","agent","ticket","15","details"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"f1b08cfe-1fa9-4f60-96e4-ba27beea32c4"}],"id":"c4158db9-0a42-4c2e-8a12-9f56f9e38dba","description":"The Detailed API is responsible for all the additional related information for the tickets.
\n","_postman_id":"c4158db9-0a42-4c2e-8a12-9f56f9e38dba"}],"id":"634ae854-bb3c-4d73-8efb-ba674e2ac609","description":"This is the general tickets API. It gathers the ticket details, ist of tickets, and other miscallaneous information regarding tickets.
\n","_postman_id":"634ae854-bb3c-4d73-8efb-ba674e2ac609"},{"name":"Search","item":[{"name":"Tickets","item":[{"name":"Search Tickets","id":"a3cf398f-2fd6-43ce-b4e3-8b2ca2c2417c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/api/agent/search/tickets","urlObject":{"path":["api","agent","search","tickets"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Description: The unique identifier of the ticket.\nData Type: String\nExample: ticketId=12345
\n","type":"text/plain"},"key":"ticketId","value":"16"},{"disabled":true,"description":{"content":"Description: The name of the customer associated with the ticket.\nData Type: String\nExample: customerName=John Doe
\n","type":"text/plain"},"key":"customerName","value":""},{"disabled":true,"description":{"content":"Description: The unique identifier of the resource assigned to the ticket.\nData Type: String\nExample: resourceId=123
\n","type":"text/plain"},"key":"resourceId","value":""},{"disabled":true,"description":{"content":"Description: The unique identifier of the agent handling the ticket.\nData Type: String\nExample: agentId=789
\n","type":"text/plain"},"key":"agentId","value":""},{"disabled":true,"description":{"content":"Description: The unique identifier of the department responsible for the ticket.\nData Type: String\nExample: departmentId=456
\n","type":"text/plain"},"key":"departmentId","value":""},{"disabled":true,"description":{"content":"Description: The starting date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: fromDate=2023-07-05
\n","type":"text/plain"},"key":"fromDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
\n","type":"text/plain"},"key":"toDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
\n","type":"text/plain"},"key":"limit","value":""}],"variable":[]}},"response":[{"id":"a8628ddc-fd83-448e-aa3c-bbe2885b6382","name":"Search Tickets","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":{"raw":"{{url}}/api/agent/search/tickets","host":["{{url}}"],"path":["api","agent","search","tickets"],"query":[{"key":"ticketId","value":"","description":"Description: The unique identifier of the ticket.\nData Type: String\nExample: ticketId=12345","disabled":true},{"key":"customerName","value":"","description":"Description: The name of the customer associated with the ticket.\nData Type: String\nExample: customerName=John Doe","disabled":true},{"key":"resourceId","value":"","description":"Description: The unique identifier of the resource assigned to the ticket.\nData Type: String\nExample: resourceId=123","disabled":true},{"key":"agentId","value":"","description":"Description: The unique identifier of the agent handling the ticket.\nData Type: String\nExample: agentId=789","disabled":true},{"key":"departmentId","value":"","description":"Description: The unique identifier of the department responsible for the ticket.\nData Type: String\nExample: departmentId=456","disabled":true},{"key":"fromDate","value":"","description":"Description: The starting date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: fromDate=2023-07-05","disabled":true},{"key":"toDate","value":"","description":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06","disabled":true},{"key":"limit","value":"5","description":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06","disabled":true}]}},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": [\r\n {\r\n \"ticketId\": 67,\r\n \"status\": \"New\",\r\n \"channel\": \"Voice\",\r\n \"type\": \"Calls\",\r\n \"customerName\": \"yyaman\",\r\n \"resourceId\": null,\r\n \"agentName\": null,\r\n \"department\": \"Operations\",\r\n \"actions\": [\r\n {\r\n \"status\": \"New Ticket\",\r\n \"content\": \"New Ticket\",\r\n \"ticketFields\": {\r\n \"customer-name\": \"yyaman\",\r\n \"mobile-number\": \"088888888888\"\r\n },\r\n \"categories\": [\r\n {\r\n \"level\": \"Category\",\r\n \"category\": \"Other\"\r\n },\r\n {\r\n \"level\": \"Subcategory\",\r\n \"category\": \"Others\"\r\n }\r\n ],\r\n \"createdAt\": \"2023-07-10 10:07 AM\"\r\n }\r\n ],\r\n \"createdAt\": \"2023-07-10 10:07 AM\"\r\n }\r\n ]\r\n}"}],"_postman_id":"a3cf398f-2fd6-43ce-b4e3-8b2ca2c2417c"}],"id":"2d4fe677-ee08-4506-991e-52f8e1e9d4a0","description":"It can be found based on the return ticket details.
\n","_postman_id":"2d4fe677-ee08-4506-991e-52f8e1e9d4a0"},{"name":"Non-Voice","item":[{"name":"Search Non-Voice","id":"7c785ba1-853e-47f1-9ef4-7fc1aa8d095e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/api/agent/search/resources","urlObject":{"path":["api","agent","search","resources"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Description: The unique identifier of the resource assigned to the ticket.\nData Type: String\nExample: resourceId=123
\n","type":"text/plain"},"key":"resourceId","value":""},{"disabled":true,"description":{"content":"Description: Specifies the communication channel to filter the ticket search.\nData Type: String\nExample: channel=Email
\n","type":"text/plain"},"key":"channel","value":""},{"disabled":true,"description":{"content":"Description: The name of the customer associated with the ticket.\nData Type: String\nExample: customerName=John Doe
\n","type":"text/plain"},"key":"customer","value":""},{"disabled":true,"description":{"content":"Description: The unique identifier of the agent handling the ticket.\nData Type: String\nExample: agentId=789
\n","type":"text/plain"},"key":"agentId","value":""},{"disabled":true,"description":{"content":"Description: The starting date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: fromDate=2023-07-05
\n","type":"text/plain"},"key":"fromDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
\n","type":"text/plain"},"key":"toDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
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This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
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This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
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This endpoint allows users with the appropriate access rights to retrieve user information based on the auth user.
Request: No request body is required for this endpoint.
\n","urlObject":{"path":["api","client","statistics","dashboard","ticket","resolution"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"3102faf6-6caf-4255-8eb9-10f51d076cb8","name":"Ticket Resoultions","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/dashboard/ticket/resolution"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"ART\": 0,\r\n \"RWS\": 0\r\n }\r\n}"}],"_postman_id":"04739878-ff08-48b7-8c58-40e1390b6ac8"}],"id":"54fba584-d208-46cf-a280-5435e9c61baa","description":"The tickets section within the Dashboard includes a parallel comparison between today and yesterday in terms of ticket data. It also includes KPIs related to all ticket related data.
\n","_postman_id":"54fba584-d208-46cf-a280-5435e9c61baa"}],"id":"9b92a062-fd7d-4c6b-bdf4-4a85f95b3a43","description":"Dashboard encompasses the entire landing page of the system. This includes ticket metrics and agent perfomance statistics.
\n","_postman_id":"9b92a062-fd7d-4c6b-bdf4-4a85f95b3a43"},{"name":"Analytics","item":[{"name":"Data Filter","item":[{"name":"Tickets","id":"77ac3151-c24c-4fd4-8fcc-4773b42d1ddf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/filter/statistics/analytics/tickets","urlObject":{"path":["api","client","filter","statistics","analytics","tickets"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"63fd6d48-9656-4fc7-8bad-987eabc6d6c1","name":"Tickets","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/filter/statistics/analytics/tickets"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"facebook\": {\r\n \"title\": \"Facebook\",\r\n \"fontawesome\": \"fab fa-facebook\"\r\n },\r\n \"instagram\": {\r\n \"title\": \"Instagram\",\r\n \"fontawesome\": \"fab fa-instagram\"\r\n },\r\n \"whatsapp\": {\r\n \"title\": \"Whatsapp\",\r\n \"fontawesome\": \"fab fa-whatsapp\"\r\n },\r\n \"livechat\": {\r\n \"title\": \"Livechat\",\r\n \"fontawesome\": \"fa fa-comments\"\r\n },\r\n \"email\": {\r\n \"title\": \"Email\",\r\n \"fontawesome\": \"fa fa-envelope\"\r\n },\r\n \"google\": {\r\n \"title\": \"Google\",\r\n \"fontawesome\": \"fab fa-google\"\r\n }\r\n }\r\n}"}],"_postman_id":"77ac3151-c24c-4fd4-8fcc-4773b42d1ddf"}],"id":"f8000b01-6e0a-4f0c-a195-8b970a1d28ca","description":"The filters included for the Dashboard and Analytics are the platforms: Facebook, Instagram, etc. This is to enable different resources within the system. Additionally, the filters within the platform will often include Posts and DMs.
\n","_postman_id":"f8000b01-6e0a-4f0c-a195-8b970a1d28ca"},{"name":"Tickets","item":[{"name":"Aggregate Resolution Time","id":"859d2aa7-d571-4e4f-94c8-43b787a635cb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/analytics/ticket/aggregate-resolution-time","urlObject":{"path":["api","client","statistics","analytics","ticket","aggregate-resolution-time"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Facebook, Instagram,Google ,Livechat etc..
\n","type":"text/plain"},"key":"channel","value":"Google"},{"disabled":true,"description":{"content":"2023-11-10
\n","type":"text/plain"},"key":"fromDate","value":"2022-11-08"},{"disabled":true,"description":{"content":"2023-11-10
\n","type":"text/plain"},"key":"toDate","value":"2023-11-21"}],"variable":[]}},"response":[{"id":"aafab013-3ec3-48a0-836b-2f2f08d1962e","name":"Aggregate Resolution Time","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/dashboard/ticket/aggregate-resolution-time"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"aggregate_resolution_time\": 3821971106\r\n }\r\n}"}],"_postman_id":"859d2aa7-d571-4e4f-94c8-43b787a635cb"},{"name":"Statuses","id":"07fcea44-4dd5-4a12-b531-e51732ef230e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/analytics/ticket/statuses","urlObject":{"path":["api","client","statistics","analytics","ticket","statuses"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Facebook, Instagram,Google ,Livechat etc..
\n","type":"text/plain"},"key":"channel","value":"Google"},{"disabled":true,"description":{"content":"2023-10-02
\n","type":"text/plain"},"key":"fromDate","value":"2023-11-10"},{"disabled":true,"description":{"content":"2023-10-05
\n","type":"text/plain"},"key":"toDate","value":"2023-11-20"}],"variable":[]}},"response":[{"id":"35e6d4e0-1b3b-472e-9db6-42d0627b98c7","name":"Statuses","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/dashboard/ticket/statuses"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"new\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"redirect\": {\r\n \"total\": 1,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"resolved\": {\r\n \"total\": 1,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"closed\": {\r\n \"total\": 0,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"unresolved\": {\r\n \"total\": 1,\r\n \"fontawesome\": \"fa\"\r\n },\r\n \"received\": {\r\n \"total\": 2,\r\n \"fontawesome\": \"fa\"\r\n }\r\n }\r\n}"}],"_postman_id":"07fcea44-4dd5-4a12-b531-e51732ef230e"},{"name":"Recivied & Interacted Graph","id":"4cd1ba25-5380-4de5-b5a3-3071b195f7c6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/analytics/ticket/interacted?fromDate=2023-01-01&toDate=2023-11-10","urlObject":{"path":["api","client","statistics","analytics","ticket","interacted"],"host":["{{url}}"],"query":[{"key":"fromDate","value":"2023-01-01"},{"key":"toDate","value":"2023-11-10"}],"variable":[]}},"response":[{"id":"7e93d0b2-7a63-4a39-b8db-b91e14d25763","name":"Recivied & Interacted","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/statistics/dashboard/ticket/interacted"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"Received\": {\r\n \"Wed\": 0,\r\n \"Thu\": 1,\r\n \"Fri\": 0\r\n },\r\n \"interactedWith\": {\r\n \"Wed\": 0,\r\n \"Thu\": 1,\r\n \"Fri\": 0\r\n }\r\n }\r\n}"}],"_postman_id":"4cd1ba25-5380-4de5-b5a3-3071b195f7c6"},{"name":"Interacted Details 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\"Oct\": 0,\n \"Nov\": 0,\n \"Dec\": 0\n },\n \"close\": {\n \"Jan\": 0,\n \"Feb\": 0,\n \"Mar\": 0,\n \"Apr\": 0,\n \"May\": 0,\n \"Jun\": 0,\n \"Jul\": 0,\n \"Aug\": 0,\n \"Sep\": 0,\n \"Oct\": 0,\n \"Nov\": 1,\n \"Dec\": 0\n },\n \"redirect\": {\n \"Jan\": 0,\n \"Feb\": 0,\n \"Mar\": 0,\n \"Apr\": 0,\n \"May\": 0,\n \"Jun\": 0,\n \"Jul\": 0,\n \"Aug\": 0,\n \"Sep\": 0,\n \"Oct\": 0,\n \"Nov\": 1,\n \"Dec\": 0\n },\n \"reopen\": {\n \"Jan\": 0,\n \"Feb\": 0,\n \"Mar\": 0,\n \"Apr\": 0,\n \"May\": 0,\n \"Jun\": 0,\n \"Jul\": 0,\n \"Aug\": 0,\n \"Sep\": 0,\n \"Oct\": 0,\n \"Nov\": 0,\n \"Dec\": 0\n }\n }\n}"}],"_postman_id":"b9793aa7-43cf-4f47-b920-8f7b48ccdad0"}],"id":"390f08c2-7914-4c66-9cca-de182a289c44","_postman_id":"390f08c2-7914-4c66-9cca-de182a289c44","description":""}],"id":"e8c6ecda-976f-4ddc-b187-6ec1ffb8c301","description":"The Analytics page is responsible for compiling large amounts of data in a compartmentalized form to enable the user to make long-term decisions. This is a useful page for determining new long-term strategies.
\n","_postman_id":"e8c6ecda-976f-4ddc-b187-6ec1ffb8c301"},{"name":"Tickets","item":[{"name":"Actions","item":[{"name":"Resolved Ticket","id":"e5a350d6-e90a-4a2e-97a8-d3af0e153fa1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"","type":"text","disabled":true},{"key":"comment","value":"","type":"default","disabled":true}]},"url":"{{url}}/api/client/ticket/resolve","urlObject":{"path":["api","client","ticket","resolve"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"4c0fb31e-1af3-4697-983b-80e12e370f42","name":"Resolved Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"14","type":"text"},{"key":"comment","value":"Test From Api","type":"default"}]},"url":"{{url}}/api/client/ticket/resolve"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"successfully resolved\"\n}"}],"_postman_id":"e5a350d6-e90a-4a2e-97a8-d3af0e153fa1"},{"name":"Closed Ticket","id":"b2cc4415-6b7d-4971-8d73-601fca5a9600","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"","type":"text","disabled":true},{"key":"comment","value":"","type":"default","disabled":true}]},"url":"{{url}}/api/client/ticket/close","urlObject":{"path":["api","client","ticket","close"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"890c2b11-7274-49bb-bd02-e0ff90f9dbbe","name":"Closed Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text"},{"key":"comment","value":"Test From Api","type":"default"}]},"url":"{{url}}/api/client/ticket/close"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"message\": \"successfully closed\"\n}"}],"_postman_id":"b2cc4415-6b7d-4971-8d73-601fca5a9600"},{"name":"Redirect Ticket","id":"3521e82e-ddd2-47ef-be84-3ce180e41b72","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text","disabled":true},{"key":"formFieldsId","value":"1","description":"You can get this fields by get category where level & parent
\n","type":"default","disabled":true},{"key":"comment","value":"Test From Api","type":"default","disabled":true}]},"url":"{{url}}/api/client/ticket/redirect","urlObject":{"path":["api","client","ticket","redirect"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"baf05e47-98a4-465e-a8b1-f540e12f49ed","name":"Redirect Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"ticketId","value":"16","type":"text","disabled":true},{"key":"formFieldsId","value":"1","description":"You can get this fields by get category where level & parent ","type":"default","disabled":true},{"key":"comment","value":"Test From Api","type":"default","disabled":true}]},"url":"{{url}}/api/client/ticket/redirect"},"_postman_previewlanguage":"Text","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\r\n \"message\": \"successfully redirected\"\r\n}"}],"_postman_id":"3521e82e-ddd2-47ef-be84-3ce180e41b72"}],"id":"4a5af335-9c1e-44b1-aeb2-2a78f4a046be","description":"In this Create API, the user cna create the fields responsible for creating a new ticket. The source behind this ticket will also be reflected based on the platform used.
\n","_postman_id":"4a5af335-9c1e-44b1-aeb2-2a78f4a046be"},{"name":"Detailed","item":[{"name":"Data Filter","item":[{"name":"List Of Sources","id":"3a8040fd-de3a-4319-8b85-1377ca5bdc59","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/filter/ticket/source","urlObject":{"path":["api","client","filter","ticket","source"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"3a8040fd-de3a-4319-8b85-1377ca5bdc59"},{"name":"List Of Departments","id":"7d2edf9f-7abc-4361-a13b-cde2ecd96a17","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/filter/ticket/departments","urlObject":{"path":["api","client","filter","ticket","departments"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"7d2edf9f-7abc-4361-a13b-cde2ecd96a17"}],"id":"b5a80304-8f19-4df9-9e14-d34a3822e322","description":"The filters included for the Tickets are the platforms: Facebook, Instagram, etc. This is to enable different resources within the system. Additionally, the filters within the platform will often include Posts and DMs.
\n","_postman_id":"b5a80304-8f19-4df9-9e14-d34a3822e322"},{"name":"List Of Tickets","id":"7dfbf792-b6a3-453d-8956-4cbddaaeaec8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{access_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"{{url}}/api/client/ticket/list","urlObject":{"path":["api","client","ticket","list"],"host":["{{url}}"],"query":[{"disabled":true,"description":{"content":"Description: The identifier of the source responsible for the ticket.\nData Type: int\nExample: source=Facebook
\n","type":"text/plain"},"key":"channel","value":"Facebook"},{"disabled":true,"description":{"content":"Description: The unique identifier of the department responsible for the ticket.\nData Type: String\nExample: departmentId=456
\n","type":"text/plain"},"key":"departmentId","value":""},{"disabled":true,"description":{"content":"Description: The starting date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: fromDate=2023-07-05
\n","type":"text/plain"},"key":"fromDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
\n","type":"text/plain"},"key":"toDate","value":""},{"disabled":true,"description":{"content":"DescriptionsThe identifier of the statusresponsible for the ticket.\nData Type: string\nExample: status=New
\n","type":"text/plain"},"key":"status","value":""},{"disabled":true,"description":{"content":"Description: The identifier of the limit responsible for the ticket.\nData Type: int\nExample: limit=5
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\n","type":"text/plain"},"key":"toDate","value":""},{"disabled":true,"description":{"content":"Description: The ending date for the ticket search.\nData Type: Date (ISO 8601 format: YYYY-MM-DD)\nExample: toDate=2023-07-06
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\n","_postman_id":"d9e1e6fd-b8ec-46ac-a7d3-199ead359834"}],"id":"c4c074f5-98c3-46e8-913d-eb815dd0f739","description":"Advanced Search consists of the parameters that can be found through this API. This can range from the following: Customer Name, Ticket ID, etc.
\n","_postman_id":"c4c074f5-98c3-46e8-913d-eb815dd0f739"}],"id":"90828338-f880-4133-94d9-72fa27c5446b","_postman_id":"90828338-f880-4133-94d9-72fa27c5446b","description":""},{"name":"Livechat","item":[{"name":"Start Chat","id":"6232ba41-9f96-4503-a21c-4f955bfcfb21","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"username","value":"","type":"text"},{"key":"user_session","value":"","type":"text"},{"key":"ip_address","value":"","type":"text"}]},"url":"{{url}}api/livechat/start","urlObject":{"path":["livechat","start"],"host":["{{url}}api"],"query":[],"variable":[]}},"response":[{"id":"13ec9904-9530-4870-837d-d6cbba4abbbd","name":"Start Chat","originalRequest":{"method":"POST","header":[],"url":"https://{{account}}.extensyaai.org/api/livechat/start"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"sourceId\": 10,\r\n \"createdAt\": \"2023-08-21 11:08 AM\"\r\n }\r\n}"},{"id":"e2f0bdcb-a466-4403-83b4-d0bc26d6ac6f","name":"Start Chat - new","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"username","value":"'Mohammad'","type":"text"},{"key":"ip_address","value":"'127.0.0.1'","type":"text"},{"key":"user_session","value":"SDhiMRKLKVvAEA2JiTlvwF1qQbzNlDz4Wp9bAsvIygM=","type":"text"}]},"url":"https://gen01.extensyaai.local/api/livechat/start"},"_postman_previewlanguage":"Text","header":null,"cookie":[],"responseTime":null,"body":""}],"_postman_id":"6232ba41-9f96-4503-a21c-4f955bfcfb21"},{"name":"Send Text Message","id":"f107b3b4-af51-437f-a5e2-44e80dd35c48","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[{"key":"attachment","type":"file","value":null},{"key":"message","value":"","type":"text"},{"key":"attachment","value":"","type":"text"}]},"url":"{{url}}api/livechat/message/text","urlObject":{"path":["livechat","message","text"],"host":["{{url}}api"],"query":[],"variable":[]}},"response":[{"id":"a4902269-4e3f-47fe-95fb-9c8912f82116","name":"New Request","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"attachment","type":"file","src":[]},{"key":"sourceId","value":""},{"key":"message","value":"","type":"text"}]},"url":"https://{{account}}.extensyaai.org/api/livechat/message/text"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"errors\": true,\r\n \"message\": \"Message Sent Successfully\"\r\n}"}],"_postman_id":"f107b3b4-af51-437f-a5e2-44e80dd35c48"},{"name":"Send Bot Rating","id":"f79a119a-5871-4946-a52b-c8b595697e3a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"rateValue\":\"{{rateValue}}\",\r\n \"rateTitle\":\"{{rateTitle}}\",\r\n \"comment\":\"{{comment}}\",\r\n \"botSession\":\"{{botSession}}\"\r\n \r\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}api/livechat/bot/rate","urlObject":{"path":["livechat","bot","rate"],"host":["{{url}}api"],"query":[],"variable":[]}},"response":[{"id":"90865583-2084-4487-946a-6cd51e347898","name":"Send Bot Rating","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"rateValue\":\"1\",\r\n \"rateTitle\":\"Happy\",\r\n \"botSession\":\"eyJpdiI6IjNxNjBNMUNpRk9MWXRjVzJyU1RlOGc9PSIsInZhbHVlIjoiNlU5WlQvYVM1TmxlSUZaVS9paldIbU5JRUl3YTRqVCtLaHlnZ2VteUppZDJTNHlqSFNBWHFzUlUvem1XV0xTOVNaaXJ0Y2lkQ2kvSFhXZldEVnZwR0Y5T09CMGZJKzdiSXRPbEJmb2RScjBZY2ZUK3RiMzlncDZteVVoRXpreEZpbEFTV1FQb0h0Q01zMllwMzBxbGVTZi9RVzN6TTRKUVVCK1lyeitwUlBKVzFZNmpvc2hLaGRLa3d3WHdHTGZwIiwibWFjIjoiYzFmMGQ0ZDc3ODQ4ZDBhMjYyMWM2Yjk4MmRkMTZkN2ZlNzA4OGJiMTI0N2VjMjc4NDMyN2Q5ZWYyMGU0Njk4ZiIsInRhZyI6IiJ9\"\r\n \r\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}api/livechat/bot/rate"},"_postman_previewlanguage":"Text","header":[],"cookie":[],"responseTime":null,"body":"{\r\n \"errors\": true,\r\n \"message\": {\r\n \"botSession\": [\r\n \"The bot session field is required.\"\r\n ]\r\n }\r\n}"}],"_postman_id":"f79a119a-5871-4946-a52b-c8b595697e3a"},{"name":"End Chat","id":"404c24fc-9fd0-4652-9d8c-38bd3b7906da","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n //username or user session\r\n \"username\" :\"{{username}}\", \r\n \"user_session\":\"{{user_session}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}api/livechat/end","urlObject":{"path":["livechat","end"],"host":["{{url}}api"],"query":[],"variable":[]}},"response":[{"id":"e9d8761a-3d4a-48c1-818d-b3056c4675b7","name":"End Chat","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n //username or user session\r\n \"username\" :\"{{username}}\", \r\n \"user_session\":\"{{user_session}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}api/livechat//end"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": true,\n \"message\": \"Ended Successfully\"\n}"}],"_postman_id":"404c24fc-9fd0-4652-9d8c-38bd3b7906da"},{"name":"ChatBot Responses","id":"473f560a-145e-4a3b-ac0c-68d889a40136","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"<link rel=\"stylesheet\" href=\"https://extensyaidesk.com/assets/src/livechat-sdk/vendor/styles.css\" />\n<script src=\"https://code.jquery.com/jquery-3.6.0.min.js\"></script>\n<script src=\"https://extensyaidesk.com/assets/src/livechat-sdk/vendor/script.js\"></script>\n<script> \nvar mySdk = new XDK(\"account\", \"en\", 'right', 'user'); // Create an instance of the SDK\n</script>\n\nImport both the stylesheet and the script into your page where you want the widget to appear.
* Note: jQuery is required, make sure to import it before the chat widget script if you're using CDN or otherwise install it into your web app.
Create an instance of the widget class XDK; the constructor takes 4 parameters as in the above example:
\naccount: represent the account name.
\nen: reprensent the widget's language, it can be 'en' or 'ar'.
\nright: represents the side of the screen where the widget would appear, it can be 'right' or 'left'.
\nuser: this is an optional parameter, if it is passed through your authentication system; it would show the authenticated user name in the widget without the need of passing an email or phone number to start the chat.
If it is not passed; the user is considered a guest and would be prompted to pass their email/phone to be able to start the chat.
Below is a full, functional example using the SDK. Copy this into an HTML file and replace the placeholder values with your configuration.
\n<html lang=\"en\">\n<head>\n <meta charset=\"UTF-8\">\n <title>Extensya Live Chat Widget</title>\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <style>\n body {\n font-family: Arial, sans-serif;\n padding: 50px;\n background-color: #f4f4f4;\n text-align: center;\n }\n #openWidget {\n background-color: #007bff;\n color: #fff;\n padding: 12px 24px;\n font-size: 16px;\n border: none;\n border-radius: 6px;\n cursor: pointer;\n }\n #openWidget:hover {\n background-color: #0056b3;\n }\n </style>\n</head>\n<body>\n <h1 class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml'>Extensya Live Chat Demo</h1>\n <p class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml'>Click the button below to start a live chat session.</p>\n <comment class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml'> Button to open the widget -->\n <button id=\"openWidget\">Open Widget</button>\n <comment class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml' class='preserveHtml'> Include Extensya SDK script -->\n <script src=\"https://extensyaidesk.com/assets/src/extnsyaidesk-sdk.js\"></script>\n <script>\n // Create an instance of the SDK\n new ExtNsyALivechat(baseUrl: string, external: boolean = false)// Replace 'baseUrl' with your account\n // Get reference to the button\n const openButton = document.getElementById('openWidget');\n // Add click event\n openButton.addEventListener('click', () => {\n const userEmail = 'test@test.com'; // Optional authenticated user email\n const lang = 'english'; // Optional ('english' or 'arabic')\n const message = 'Main'; // Optional: Message that will appear when chat opens\n const target = '_blank'; // Options: _blank, _self, _top, _parent\n const callBackUrl = \"https://account.com\"; // Optional: Redirect URL after chat\n const openNewWindow = true;\n const callBackFun = function()\n console.log('Callback executed after widget opens');\n };\n // Open the widget\n extnsyaSDK.openLivechatWidget(userEmail, lang, message, target, openNewWindow , callBackUrl, callBackFun);\n });\n </script>\n</body>\n</html>\n\n🔹 SDK ConstructorEndFragment
\nopenLivechatWidget(...)targetjsCopyEditfunction callBackFun() {\n console.log('Chat widget has been opened');\n // Add tracking or UI logic here\n}\n\nThis section is meant to provide knowledge about different Extensya SDKs and how to implement them into your app.
\n","_postman_id":"4e5dc559-b892-4127-a43f-0bb173e513ae"}]}